Terms & Conditions

1. Agreement to Terms

By accessing and using zarqayna.pk (“the Website”), you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you may not access the Website.

2. Use of the Website

• You must be at least 18 years old to make purchases.
• You are responsible for maintaining the confidentiality of your account.
• You agree to provide accurate and complete information during registration and checkout.
• You may not use the Website for any unlawful purpose or to harm others.

3. Products & Pricing

• All prices are in Pakistani Rupees (PKR) and include applicable taxes.
• We reserve the right to modify prices without prior notice.
• Product colours may vary slightly from photographs due to screen settings.
• We make every effort to display products accurately, but cannot guarantee that colours, dimensions, or details are perfectly represented.

4. Orders & Payment

• An order constitutes an offer to purchase. We reserve the right to decline any order.
• Payment methods accepted: Cash on Delivery (COD), JazzCash, EasyPaisa, and credit/debit cards.
• We process payments securely and do not store your card information.
• If an item is out of stock after your order, we will inform you and offer a refund or alternative.

5. Shipping & Delivery

Please refer to our Shipping Policy for detailed information on delivery times, rates, and procedures.

6. Returns & Refunds

Please refer to our Returns & Exchanges Policy for detailed information on returns, exchanges, and refunds.

7. Intellectual Property

All content on this Website — including text, graphics, logos, images, and software — is the property of Zarqayna and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our explicit written permission.

8. User-Generated Content

By submitting reviews, comments, or other content, you grant Zarqayna a non-exclusive, royalty-free, perpetual licence to use, reproduce, and display such content in connection with our business. You warrant that your submissions do not violate any third-party rights.

9. Limitation of Liability

To the maximum extent permitted by law, Zarqayna shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Website or purchase of products. Our total liability shall not exceed the amount paid for the specific product in question.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Pakistan. Any disputes shall be subject to the exclusive jurisdiction of the courts of Karachi, Pakistan.

11. Contact

If you have any questions about these Terms, please contact us at legal@zarqayna.pk.