Privacy Policy

Introduction

Zarqayna (“we”, “our”, “us”) values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit zarqayna.pk and make purchases.

Information We Collect

Personal Information

• Name, email address, and phone number
• Shipping and billing address
• Payment details (processed securely, never stored)
• Order history and preferences

Automatically Collected Information

• Device type, browser, and operating system
• IP address and approximate location
• Pages visited and time spent on site
• Referring website and search terms

How We Use Your Information

• Processing and fulfilling your orders
• Sending order confirmations, shipping updates, and delivery notifications
• Responding to your enquiries and providing customer support
• Personalizing your shopping experience
• Sending promotional emails (only with your consent; you can unsubscribe anytime)
• Improving our website, products, and services
• Detecting and preventing fraud

Information Sharing

We do not sell your personal information. We share data only with:

• Delivery Partners: To ship your orders (e.g., TCS, Leopards, DHL)
• Payment Processors: JazzCash, EasyPaisa, and card payment gateways
• Analytics Providers: Google Analytics and Meta Pixel for site improvement
• Legal Requirements: When required by law or to protect our rights

Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can manage cookie preferences through the cookie banner or your browser settings. For details, refer to our Cookie Consent notice.

Data Security

We implement industry-standard security measures including SSL encryption, secure payment processing, access controls, and regular security audits. While no method of transmission is 100% secure, we take every precaution to protect your information.

Your Rights

• Access: Request a copy of your personal data
• Correction: Ask us to update inaccurate information
• Deletion: Request deletion of your account and associated data
• Opt-out: Unsubscribe from marketing communications at any time

To exercise any of these rights, contact us at privacy@zarqayna.pk.

Children's Privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.